hero
Luxury amidst the fiords

Terms & Conditions

 

Customer Bookings, Cancellation and Amendment

Overnight Cruises

Prepayment by credit card and subsequent confirmation by Fiordland Discovery Ltd is accepted as confirmation of your booking.

In the event of a cancellation or amendment to your booking, refunds will only be granted when Fiordland Discovery receives notification in writing at least 5 days prior to departure.

Reservations may be amended to another date or time subject to space and availability. No charge is made for this amendment but any difference in price will need to be paid by the passenger. Please always quote the booking confirmation number when amending a booking.

Multiday & Charter Cruises

A 20% non-refundable deposit is required to book.

Full payment must be received 3 months prior to trip departure date, unless stated otherwise. 

Fiordland Discovery must be notified in writing of all cancellations.  We realise circumstances can change and if you cancel, the 20% deposit can be used on another similar trip, if one is available within 12 months minus the costs incurred and at the discretion of Fiordland Discovery.

 


Fiordland Discovery Cancellation or Postponement

Fiordland Discovery reserves the right to amend timetables, cancel cruise departures and substitute vessels at any time for safety or operational reasons including due to unsafe weather conditions or vessel maintenance.

Minimum numbers apply to Multiday and charter cruises.

We do not have minimum passenger numbers for Milford Sound Overnight Cruises.

In the event of a cruise being cancelled prior to departure, passengers will be given the option of an alternative sailing or a full refund on the cruise portion only.

If a cruise is cancelled during a sailing due to unforeseen circumstances, adverse weather affecting passenger safety and comfort, unforeseen operational reasons or any other issue, passengers may receive a partial refund at Fiordland Discovery’s sole discretion. Full refunds will only be given when a cruise is cancelled prior to departure.

Due to variability of weather and other conditions beyond our control Fiordland Discovery cannot guarantee certain activities will be available. The actual route activities and anchorages may vary.

Fiordland Discovery recommend guests should always have private travel insurance.

 


 Milford Road Closure - State Highway 94

The Milford Road is an alpine pass and can be closed with little to no warning by New Zealand's Land Transport Authority.  This can happen at any time of year due to the alpine climate.

Fiordland Discovery accepts no responsibility for disrupted travel plans as a result of a road closure. Fiordland Discovery is informed of the road status at 7.30am each morning. All agents and passengers can choose to receive a full refund or travel when the road is re-opened by the NZTA.

Link to NZTA and Current SH94 Milford Road conditions.

 


Liability and Indemnity

Passengers travel at their own risk (to the extent permitted by law) and Fiordland Discovery is not responsible for any loss, damage, cost, expense or injury suffered by passengers or loss or damage to a passenger’s property.

Without limiting the foregoing, the following conditions apply:

  1. In respect of all passengers, Fiordland Discovery is not liable for any loss, damage or delay caused by or arising from an event beyond the control of Fiordland Discovery, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.
  2. Fiordland Discovery does not warrant that Fiordland Discovery’s services are available at any particular time or at all. Fiordland Discovery is not liable to a passenger or any other person:
    1. For any consequences arising from any variation or delay in the time of arrival or departure from any stop of any vehicle;
    2. For any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any stop of any vehicle;
    3. For damage to any property of a passenger; or
    4. For the death of any passenger or other person or for injury, harm, disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress) suffered by a passenger or any other person.
  3. If there is contributory negligence on the part of a passenger or other person, Fiordland Discovery’s liability is subject to the law relating to contributory negligence.
  4. Fiordland Discovery may vary or cancel wholly or in part the scheduled services shown in Fiordland Discovery timetable or may vary the point at which Fiordland Discovery will pick up and set down passengers.

The passenger indemnifies Fiordland Discovery at all times against any loss, damage or cost suffered or incurred by Fiordland Discovery as a direct or indirect result of a breach by the passenger of its obligations under these terms and conditions.

 


Health & Safety

Our passengers health, safety and comfort is foremost for Fiordland Discovery.

Prior to every cruise departure, the skipper gives clear safety instructions over the public address system or direct to passengers. Passengers should listen carefully to these messages and comply with all aspects of safety advice. In the unlikely event of an emergency, passengers must obey all instructions from the Fiordland Discovery fully trained skipper and crew.

New Zealand has a ‘no fault’ government-backed medical injury treatment scheme, administered by the Accident Compensation Corporation (ACC).

Under ACC legislation, passengers are prevented from suing the operator for any mishap or misadventure. Should there be a medical incident or injury Fiordland Discovery will do everything in its power to organise prompt medical assistance. In the case of injury, the cost of that assistance will be borne by the ACC scheme. The nearest medical centre to Milford Sound is located in Te Anau (120 kilometres away).

All passengers while in an area controlled by Fiordland Discovery must:

  1. Act in a safe and reasonable manner
  2. Cooperate with, and observe all instructions from SDL staff
  3. Follow all signs and notices
  4. Not smoke
  5. Not consume alcohol unless available on Fiordland Discovery service
  6. Not interfere with or use emergency equipment or emergency exits except in an emergency
  7. Not behave in an unsafe, noisy, violent or antisocial manner
  8. Not litter or tamper with or damage any property of Fiordland Discovery

 


Milford Sound Overnight Cruises - Children and Infants

Fiordland Discovery defines infants as 3 years of age and under.  Infants travel free of charge on board the Jewel.  We are unable to supply additional beds/cots.  They must either sleep in the parents bed, or as per alternative arrangements, made in agreement with Fiordland Discovery.  Children 4+ years are charged at full fare.

We ask that all children and infants are identified (name and age) to Fiordland Discovery at time of booking. 

Children aboard the Jewel must be accompanied by a parent or guardian at all times.

Please contact us, if you would like further information or have any questions regarding children on board the Jewel.  We welcome your enquiry.

 


Fiordland Discovery Expeditions

Fiordland Discovery Expeditions (Multiday Cruises) are suitable for people of all ages, with the exception of children under 9 years of age.  If you are 70+ years of age, we ask that you consult your personal doctor (General Practioner), to verify your current physical wellbeing and suitability for the expedition.  

See here for booking and cancellation information.

 


Exclusive Cruises & Charters

Cruise activities, and desired locations, are not guaranteed by Fiordland Discovery, they remain at all times at the discretion of the Skipper. 

In order to transfer our vessel to different locations within New Zealand, we require clear and safe weather passage on both inbound and outbound journeys. If this is not possible Fiordland Discovery reserves the right to alter the location, without warning and without recompense to clients and their agents. 

These decisions are made in the interest of safety for our guests, crew and vessel, and are not taken lightly.  They are not grounds for pricing alteration, discount, or compensation.

 


Fiordland Discovery Activities

Milford Sound & Fiordland Kayaking

All passengers must be able to swim and wear an approved life jacket in accordance with weight.

Kayaking is subject to weather conditions. Kayaks are only available for adult passengers, not children. Fiordland Discovery reserves the right to cancel or modify any kayaking trip due to unsafe weather conditions or not meeting the minimum number requirements.

Detailed risk management and strict safety procedures are observed, however there still remains an element of risk. Risks in Milford Sound include extreme weather and water conditions which can change rapidly, cold water and limited kayaking landing sites. Fiordland Discovery accepts its legal responsibilities but cannot be held responsible for personal injury or loss, theft or damage to passenger belongings outside of any legal liability.

Fiordland Discovery cannot absolutely guarantee passenger safety. Passengers on kayaking trips must follow guide instructions and adhere to safety requirements.

Milford Sound & Fiordland Wildlife Sightings

Milford Sound is a remote part of New Zealand and a natural environmont, Fiordland Discovery cannot guarantee Fiordland wildlife sightings while cruising with us.

Fiordland Hunting

Hunters must supply their own gun, and have their gun licence and a valid hunting permit, from the Department of Conservation (DOC). Please contact us for further information. 

Fiordland Diving

Due to the new adventure activity regulations we can only offer diving from the vessel under special new rules.  Please contact us for further information. While Fiordland Discovery supplies weights, tanks, and carries emergency oxygen equipment, our charters are not 'guided' diving trips. All divers must have a current diving ticket, and accept that they are completely responsible for their own actions. 

Fishing/Diving Extraction policy

We are passionate about Fiordland and protecting our children's ability to fish, for generations to come.  The taking of sea-life (Paua, scallops, crayfish, mussels and fishes), as well as being within the fisheries regulations, will only be taken to supplement meals for passengers whilst aboard the Jewel. The amount of fish taken for this purpose, and the locations fished from, is solely at the Skipper's discretion. If there is any seafood left-over, the guests are welcome to take this home with them.  Our aim as a company is to protect the Fiordland local fisheries, and also to ensure sustainable practice, whilst sharing this stunning location with our guests. 

Other Activities

No refunds will be given in the event that activities cannot be undertaken, such as ROV, fishing, lifting craypots, and kayaking.

 


Transactions, Ammendments and Contracts

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Fiordland Discovery Ltd does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customers’ accounts.

All agreements/contracts are subject solely to New Zealand (NZ) Law and the exclusive jurisdiction of the New Zealand Courts.  

In the event of a cancellation or ammendment to your booking, notification period is in NZ time (NZST).